Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather information you choose to share. This may include your name, company name, email address, phone number, delivery addresses, and specific floral requirements. Payment details are also collected when you place orders, though processing occurs securely through our payment partners.

For our corporate clients, we may obtain additional business details such as company registration data, preferred delivery times, and budget preferences to help us tailor our service to your needs.

Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and navigation patterns. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to complete floral orders and deliver outstanding service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating with you about order status and delivery schedules
• Providing customer support and responding to your inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our offerings (with your consent)
• Maintaining records for business and legal compliance purposes

We also utilize aggregated, non-identifying information to analyze market trends and improve our operations. For instance, we might examine which arrangement styles are most popular in different seasons to better prepare inventory.

With your explicit permission, we may share information about seasonal selections, special promotions, or new services that could interest your business. You can opt out of these messages at any time via the unsubscribe link in our emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing needs. Your data stays within our business ecosystem and is shared only when necessary to deliver our services or to comply with legal obligations.

We work with trusted service providers who help us deliver our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to safeguard your information and use it solely for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations that apply to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with utmost seriousness and employ multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems—this information is handled by certified payment processors who specialize in secure financial transactions.

While we maintain strong security measures, no system is completely immune to risks. We continuously monitor and enhance our security practices to address evolving threats and uphold the highest protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as necessary for business needs and legal obligations. Order records are typically retained for accounting and warranty purposes, while marketing preferences are kept until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate business interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember your preferences and enable certain features.

Essential cookies are required for the site to function properly – they enable basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are activated automatically when you use our site.

We employ analytics cookies to learn how guests interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This information is collected in aggregate form and does not identify individuals.

You can adjust cookie preferences through your browser settings. Note that disabling certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If Harbor Meadow Plain undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may revise this privacy policy periodically to reflect changes in our practices, offerings, or legal requirements. When substantial changes occur, we will notify you by email or post a notice on our website before they take effect.

Minor clarifications or administrative updates may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected data from their child can contact us using the information below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. However, some of our service providers may process data overseas. When this happens, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.